Refund Policy

Returns 
Our policy lasts 30 days from when you received your item. If 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.

Our 30-day money-back guarantee require you to fulfill the above mentioned terms. If you wish to return your product and get a full refund or exchange your product to another item, send an email to info@askyjewelry.com and we will be happy to help you out with your request - No Questions Asked, As long as your item is unused and in the same condition as when you received it. It must also be in the original packaging it came with.

Non-returnable items:
Gift cards purchased on our website.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Send them directly to our address:

Asky Jewelry
Purok 8, Brgy Bigaa
4500 Legazpi City

Philippines


There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of businessdays. Typically around 5-7 business days, depending on your country and bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@askyjewelry.com. We will gladly be helpful in that matter.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Send us an email at info@askyjewelry.com: and we will help you out with your request.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product please send an email to customer service at info@askyjewelry.com and we will gladly help you out:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Expect up to 21 business days process time.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.