As soon as your order has been placed, we receive an order confirmation in our system. Most of our jewelry are custom made to your preferences in size, engraving and more. Because of this customization, it can take a couple of days before we can provide you with a tracking number. Upon placing your order, our artisans will immediately start to make your jewelry, carefully processing and quality testing your item before it's cleared for shipping.
As soon as the artisan is finished with your product and we have cleared the jewelry for delivery, we will book the freight company to pick-up your order. The carrier will provide us with your tracking number. As soon as the package is picked up you will be updated. We strive to keep you updated on the status and delivery of your order. Should you have any questions, please don't hesitate to contact our Customer Service Department. We are always available to assist you.
All orders are delivered directly to your doorstep free of charge. We strive our best to make sure your order will be on your doorstep as fast as possible. Should you have any questions about your package, please refer to the order number and tracking URL provided in your order confirmation.
Depending on your country destination, delivery will take between 2 and 4 weeks. We do not offer express delivery because of the hefty cost.